Policies
Please take note of our policies before placing an order.
Welcome to the online store! Laiki Design strives to create beautiful pieces that remain very affordable. This is why even though most models are made with real gemstones, charms will be either gold plated or pewter charms. These charms are very durable but can wear over time. Each gemstones are specifically chosen for the energy and positive thinking they bring to the wearer.
Payment - Payments are processed with a credit card directly through this website. However, if you prefer using your PayPal account, just simply send us an email with your order and we'll gladly send you an invoice.
Refunds - ALL SALES ARE FINAL. We offer no refunds or exchanges. For any issues with your order, please contact us through e-mail and we'll do our best to help you out. If you receive a damaged item, please e-mail us within 5 days of receiving the item, and we'll guide you through the steps in order to receive a new piece.
No refunds due to colour deviation. Not all computers represent colours the same way. Actualy colours, patterns, and textures mays vary,
Handmade jewelry are sometimes very delicate and unfortunately a piece might occasionally fall off or break. Even though each item is closely verified before sending out, this remains a sad reality of making handmade jewelry. If this does happen within 30 days of purchase, please e-mail us. We'll be able to arrange for you to send the jewellery back for repair.
Shipping - Orders will be sent out within 1-7 days of receiving payment, and thus will be received within 3-13 business days. If an item is no longer in stock at the time ordered, you will receive an email informing you of when you can expect your items. All orders are shipped from Montreal, Canada via Canada Post. Like previously mentioned, all bracelets are created by the sole designer and therefore a slightly longer waiting time is sometimes to be expected.
All orders are safely packaged, however Laiki Design is not responsible for items that are lost or damaged in transit, nor for packages that are sent back due to a wrong address.
Shipping Rates
Canada: $4.00 flat rate shipping to everywhere in Canada.
United States: $6.00 flat rate shipping to everywhere in the United States.
Proper Care - Handmade jewelry can be very fragile, so proper care is essential. Please note
- Plated jewelry can wear over time
- Chemicals (such as lotion, perfume, etc) can ruin jewelry
- Salt water corrodes/discolours jewelry
- You should dry jewelry after exposing it to moisture
- Don't wear jewelry while bathing or swimming.
For any additional concerns, please e-mail us.